Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [business name]’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘[Posh Pets Travel]’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • A deposit is non-refundable
  • A deposit  only will secure the price quoted and the place for the pet
  • We have limited spaces on each trip
  • A quote is valid for 21days
  • All quotes include IVA/Tax
  • Admin costs/fees are €50.00 per change made
  •  Balance payment will be due 14 days prior to the travel date. You will not receive a reminder.  After this time a 5% surcharge will be incurred to cover clerical & administration costs.
  • If you the owner  cancels a trip within 14 days of the departure date no refund will be made.
  • If you the owner cancels a trip 14 - 28 days prior to travel we  will try  to re-sell the reservation & refund the balance payment less the deposit & admin costs.
  • If you the owners transfers to another travel date an administration  fee will be applicable
  • In the unlikelihood of us cancelling  a trip we will issue a full refund
  • There is a 3% transaction charge made for payments via Pay Pal
  • B.A.Cs ( Bank transfers) are free from any charges
  • Credit Card payments made on-site at Posh Pets Spain will incur a 3% bank transaction charge
  • Changes to a confirmed booking will incur an admin charge of €25.00  per change  to cover clerical & admin costs
  • The carriage form your home to & from the Pet Travel Vehicle is the owners responsibility. All cats need to be transported to the vehicle in a secure cat carrier.
  • Owners must provide  secure Collars & leads for dogs ( flexi leads are not acceptable)
  • Any Modification to an incorrect Pet Passport will result in a Veterinary consultation charge of €25.00
  • You are responsible for obtaining all required travel documents  and for complying with all laws, regulations, orders, demands and travel requirements of countries to be carried  from, into or through which your pets are in  transit to.
  • Any modification to a pet passport using "tippex" will make the passport void & a new one will have to be issued. All the costs incurred with this will be down to you the owner.
  • We reserve the right to refuse dangerous dogs unless accompanied with a secure muzzle
  • We are not a transport furniture removal company we are a "Pet Only" transport company therefore we reserve the right to refuse articles that exceed "animal transport" requirements. We will not carry hard plastic beds, bowls, excess pet food , excessive toys & anything not related to the animal.
  • Owners are liable for any extra costs incurred for veterinary treatment if your animal becomes ill  during transit and in our care. As a pet transporter we will not hesitate to seek veterinary help whilst " en route". We have a list of 24hour care veterinary hospitals should we need to stop.  Should a decision have to be made & you the owners are not contactable, we  alongside the vet  will make the necessary decision and do what is best for the animal.
  • For  animals that are being collected from the UK & being transported to Europe; owners must visit their local veterinary practice with their pet & pet passport at least 48hours prior to our collection & the " fit for travel" stamp needs placed in the back of the pet passport in the appropriate section.
  • We reserve the right to refuse to transport animals across the border frontiers if the pets have incorrect paperwork.
  • We have no responsibility a to transport animals due to owners negligence with incorrect paperwork. No refunds will be offered after payment is made in full.
  • We have no responsibility to  an owner to transport or house animals  should the paperwork be incorrect, it is the owners responsibility
  • Every effort will be made for us to deliver your pet within the appropriate time schedule however due to strikes, acts